Whoever answers your call is most apologetic. After a point I commented to the person on the phone that I wished they were as good at getting someone to make my service work as they were at apologizing for the incompetence of their staff. He replied that when they had their training: “They did emphasize EMPATHY in their classes.”
They surely didn’t remember having watched, say, a million movies back to back… So why, then, did Verizon believe that Ken Slusher and his girlfriend owed them $2, 156,593.64?
Thankfully for Jane, there is a happy ending to this pretty weird story. Verizon’s Fraud Department struck a deal with her, with Jane now responsible for $4,200.
I said I just wanted to know that the 108 wouldn’t be taken out. I finally spoke to billing who issued credits and swore everything was settled, I would not have 108 taken out. Brace yourselves, it gets worse. $108 was taken out!
Fortunately enough, the FCC is now questioning Verizon’s “network optimization policy…”
The problem is, after your service agreement is over and your device has been fully paid off, they won’t cut the subsidy cost out of your wireless bill.
I took it to Verizon to ask for a replacement to the phone that I only had in my possession for less than 24 hours… They left me with two choices… purchase another S6 Edge for full retail meaning I am out $800. [Or] I put in a request for a refurbished phone.
she then immediately denied that I went to the store. I mean she had the audacity to call me a liar.
It’s been six days—and multiple hours on hold, both with my local branch and Verizon’s national service hotline—since my DNA died with still no sign of a replacement phone.
I have 8 salesmen on my [plan], so you know we spend a lot, and for more than 10 years. But…
WHAT THEY WON’T TELL YOU is your credit needs to go upstream to a supervisor who may deny the credit.
At this point I’m wondering if this supervisor denying the credit thing is part of a big Verizon lie. What if it’s a way to get you off the phone? They get you thinking it is resolved, deny it after the call ends, and hope you give up?
Have a Verizon horror story? Share it in the comments, put it on Facebook, and share it where you can. Most importantly, share it with the Better Business Bureau:
Places to complain: